1. Introduction
At Stoniya, a brand of N Bhawani Rao (“N Bhawani Rao,” “we,” “our,” or “us”), we strive to provide high-quality creative services. This Refund Policy outlines our terms regarding refunds and cancellations for our services.

2. General Refund Policy

• Stoniya operates on a subscription-based model and custom service agreements.
• Due to the nature of digital creative work, we do not offer refunds for completed services or unused subscription time.
• Clients are encouraged to review our service offerings and discuss their requirements before making a purchase.

3. Subscription Cancellation

• Users can cancel their subscription at any time through their account dashboard or by contacting our support team.
• Upon cancellation, the service will remain active until the end of the billing cycle, but no refunds will be issued for the remaining period.
• If a user fails to renew their subscription, any remaining credits or service access will expire at the end of the term.

4. Refund Eligibility
Refunds may only be considered in the following situations:

• Duplicate Payment: If a client is charged multiple times for the same service, they may request a refund for the extra charge.
• Non-Delivery of Service: If Stoniya fails to deliver a service within the agreed timeline and no work has been initiated, a refund request may be considered.
• Technical Errors: If a transaction fails due to a system error and payment is deducted without service activation, a refund may be issued.

5. Refund Request Process
To request a refund, clients must:

• Email hello@stoniya.com with their transaction details, order ID, and reason for the refund request.
• Requests must be submitted within 7 days of the transaction.
• Refund approvals will be processed within 5-10 business days, and any approved refunds will be credited back to the original payment method.

6. Non-Refundable Situations

• Change of Mind: Refunds are not provided if a client changes their mind after purchasing a subscription or service.
• Partial Work Completed: If work has already begun, clients are not eligible for a refund.
• Failure to Use Services: No refunds will be given for unused services or credits after the subscription term ends.

7. Chargebacks & Disputes

• Clients are encouraged to contact us directly for any concerns before initiating a chargeback or dispute with their payment provider.
• If a chargeback is raised without prior communication, Stoniya reserves the right to suspend the client’s account and take necessary actions to recover lost funds.

8. Changes to This Policy
Stoniya reserves the right to modify this Refund Policy at any time. Any changes will be updated on our website, and continued use of our services constitutes acceptance of the new terms.

9. Contact Us
For any questions regarding our Refund Policy, please contact us at:

Email: hello@stoniya.com
Website: stoniya.com
Legal Name: N Bhawani Rao
Company Email: ceo@stoniya.com