FAQs (Frequently Asked Questions)
Can I request multiple projects simultaneously?
Yes! You can submit multiple tasks, and our team will handle them based on your specified priorities, ensuring efficient and timely delivery.
How do I communicate with the Stoniya team?
We offer seamless communication via email, scheduled calls, and integrations with platforms like WhatsApp and Slack, ensuring you stay updated and can collaborate effortlessly.
What if I have a one-time project or need services beyond the subscription scope?
For one-time projects or additional services outside the subscription, we offer custom solutions tailored to your needs. Contact us, and we’ll craft a plan that fits your objectives.
Can I upgrade or downgrade my subscription plan?
Absolutely! You can upgrade or downgrade your subscription based on your evolving needs. Just reach out to our support team for assistance.
How does credit validity and carry-forward work?
Credits under any subscription plan are valid for a set period. If you pause your subscription or don’t use all your credits, they won’t be lost—as long as you renew for the next month.u003cbru003eu003cstrongu003eExampleu003c/strongu003e: If you have 10 unused credits at the end of your billing cycle and renew your plan, those credits carry forward. If you don’t renew, the credits expire and cannot be reinstated.
Are there any restrictions on credit usage?
Yes, carried-forward credits must be used before their validity period expires. Credits are non-refundable, non-transferable, and cannot be exchanged for cash.
What is the standard turnaround time for project delivery?
1. Small tasks (minor revisions, standard requests) are typically completed within 24 hours on business days.u003cbru003e2. Larger or customized projects may take longer, and we’ll communicate estimated timelines in advance.
What factors may cause delays in delivery?
Delivery timelines can be affected by:
1. Client responsiveness and revision requests.
2. External dependencies like third-party integrations.
3. Unforeseen circumstances (e.g., force majeure events, service outages).
What is not covered under my subscription?
1. Your plan does not include costs related to:
2. Third-party plugins, software, or integrations.
3. Website hosting, domain fees, or API expenses.
Who covers additional costs for third-party services?
If your project requires third-party tools or services, you’ll need to purchase them separately. While we can recommend or integrate these tools, we are not responsible for their pricing, security, or performance.
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